Refund
Refund Policy
built organizes its rules on returns, exchanges, and refunds in the following sections.
built: eligibility
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at built to exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
built: refund timing
Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
What built customers should know about support
For return or exchange assistance, contact Support@buise.shop or 603-777-6978.
Our approach at built to order problems
If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
How built handles condition of returns
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from built on starting a request
A return or exchange begins when you, contact us at Support@buise.shop before sending the item. Once the request is approved, built will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Merchant Information
Business name: built
Brand name: built
Email: Support@buise.shop
Phone: 603-777-6978
Physical address: 98 Perkins Ct, Concord, New Hampshire, 03301, United States